Cov txheej txheem:

Kuv Yuav Ua Li Cas Tawm Ntawm Airbnb Rental?
Kuv Yuav Ua Li Cas Tawm Ntawm Airbnb Rental?
Anonim

Airbnb yog ib txoj hauv kev zoo tshaj plaws rau kev mus ncig, tab sis qee zaum nws tuaj yeem tau txais me ntsis dhau lawm

Tsis ntev tom qab kuaj xyuas hauv Airbnb hauv Ho Chi Minh City, Nyab Laj, kuv pom tau tias muaj teeb meem. Ib qhov kev tsim kho nrov nrov cuam tshuam rau lub qhov rooj, lub txaj tau tawm nrog cov ntaub ntawv pov thawj pom tseeb, thiab chav tsev tsis zoo li cov npe. Txhawm rau ua qhov teeb meem loj dua, tsis muaj tus tswv tsev lossis AC tau cog lus tseg hauv cov npe tuaj yeem pom.

Kuv puas tau nyob thiab hais qhov no mus txog ib ntus ntawm kev kawm kab lis kev cai, lossis kuv puas mus?

Tom qab tawm hws los ntawm kev soj ntsuam ze ntawm lub tsev, kwv yees qhov kuv xaiv?

Kuv tau tawm ntawm qhov xwm txheej no thiab tau kawm tias kev ua kom zoo dua ntawm Airbnb qhov kev tshem tawm thiab cov cai them rov qab tsis yog qhov nyuaj li kuv tau xav.

Nov yog yam koj yuav tsum paub ua kom koj cov txheej txheem tshem tawm mus zoo li ua tau.

Yog tias koj xav rho tawm ua ntej koj tshwm sim

Qhov no yooj yim. Ua ntej koj phau ntawv, ua tib zoo mloog rau txoj cai tshem tawm ntawm daim ntawv teev npe, pom nyob rau sab xis ntawm tus nqi hauv "Txog Daim Ntawv Teev Npe" no. Muaj rau txoj cai sib txawv ntawm kev sib txawv ntawm cov leniency; Airbnb ua txoj haujlwm zoo ntawm kev piav qhia lawv hauv cov lus thiab, yog, cov duab. Cov kab hauv qab no: Koj tuaj yeem tso tseg koj qhov kev xaj txhua lub sijhawm, tab sis koj yuav tsis tau txais koj cov nyiaj rov qab, yog li nyeem kom zoo ua ntej nyem lub pob "Cancel" tso rau hauv cov npe.

Yog ib tug tswv tso tseg

Yog tias daim ntawv xaj yuav tsum tau muab tso tseg vim yog tus tswv tsev yuam kev (piv txwv li, lawv tau hu rau koj thaum kawg hais tias muaj roj xau), nug koj tus tswv tsev kom tshem tawm cov npe ntawm lawv tus account. Qhov no yuav ceeb toom Airbnb tias nws tsis yog koj qhov txhaum.

Airbnb yuav rov qab koj cov nyiaj them tag nrho tsis pub dhau xya hnub ua haujlwm thiab xa email rau koj tam sim nrog cov npe hloov pauv uas zoo li koj qhov kev tso npe tso tseg. Koj tuaj yeem thov Airbnb kom hloov koj qhov kev them nyiaj thawj zaug mus rau qhov chaw tshiab. Yog tias chav ntawd raug nqi tsawg, Airbnb yuav credit koj tus account nrog qhov sib txawv; yog tias nws raug nqi ntau dua, Airbnb yuav them tus nqi ntxiv, los ntawm koj tus account.

Thaum Twg Los Awry

Airbnb txoj cai tswjfwm tias tus qhua muaj cai tau txais cov nyiaj rov qab-tsis hais tus tswv tsev txoj cai tshem tawm-yog tias cov npe tsis ua raws li ib qho ntawm cov txheej txheem, feem ntau hais tias qhov chaw nyob tsis raug lossis tsis huv, raws li tau tshwm sim rau kuv hauv Nyab Laj.

Koj txoj haujlwm yog los ua pov thawj cov npe subpar los ntawm kev sau cov xwm txheej thiab muab pov thawj rau Airbnb's Help Center. Cov duab, ib daim ntawv teev lus nrog tus tswv tsev, lossis daim ntawv qhia qhia tias cov npe tsis nyob qhov twg nws tau tshaj tawm yog tag nrho cov ntaub ntawv pov thawj. Tus yuam sij yog xa cov ntaub ntawv no hauv thawj 24 teev tom qab kos npe nkag. Qhov ntawd yog thaum Airbnb hloov koj cov nyiaj them tsis txaus mus rau tus tswv tsev lub txhab nyiaj.

Airbnb txhawb kom cov qhua thiab cov tswv tsev ua ntej daws teeb meem ntawm lawv tus kheej txawm tias nws qhov chaw daws teeb meem. Txawm li cas los xij, yog tias koj chav pw tau dhau mus nrog, hais tias, kab laum thiab koj yuav tsum nrhiav lwm qhov chaw nyob tam sim ntawd, nws tsim nyog hla cov kauj ruam ntawd thiab tau txais kev sib cuag nrog cov neeg siv khoom.

Koj tuaj yeem hu, email, lossis txawm tweet Airbnb, uas muaj kev txhawb nqa 24/7 los ntawm 200 tus neeg siv khoom pabcuam (tsawg kawg ib qho hauv txhua lub sijhawm, raws li Airbnb tus cev lus Jakob Kerr). Koj yuav raug xaiv ib tus neeg sawv cev uas yuav pab ntsuas qhov xwm txheej. Yog tias koj tsis tuaj yeem nyob hauv koj chav tshwj xeeb, Airbnb yuav ua haujlwm ncaj qha nrog koj los nrhiav qhov chaw tshiab rau kev sib tsoo.

Qhov no yog qhov tshwm sim rau kuv. Kuv dhia hauv email, piav qhia kuv qhov xwm txheej, thiab saib seb, Airbnb cov cai muaj tseeb. Lub tuam txhab tau tso tseg qhov kev tshwj tseg thiab xa qee qhov kev xaiv. Txij li thaum kuv tsis tuaj yeem pom qhov kev xaiv tus nqi sib piv HCMC, Airbnb tau lees paub kuv tus account rau qhov txawv ntawm qhov tshiab.

Kuv tau pw tsaug zog zoo li menyuam yaus thiab tseem taug kev deb nrog kev paub txog kev coj noj coj ua tshiab.

Pom zoo: